Shipping & Returns
Air bubbles, light veining and imperfections are characteristics of concrete and are NOT considered a fault. Due to the handmade nature of all products no two items are identical. Photos are an indication only of the product that you will receive and may not be exactly as pictured. Marbled products will vary in colouring, intensity and pattern. Please contact me if you would like photos of the current stock that is available prior to your purchase. There will be slight variation in colours of the same type as they are poured in different batches.
I endeavour to pack and ship all orders within 3 business days and will provide tracking information on all orders where shipping costs exceed $7.00. All orders are sent via Officeworks Mailman or Australia Post unless otherwise advised.
I do my best to protect your item throughout transit, but unfortunately breakages are common for fragile items. In this case photos will need to be provided of the damaged product(s). Once I have received those, I can arrange a refund or replacement.
Please be aware that depending on stock availability, replacements can take up to 4 weeks to be made and shipped.
Returns are accepted within 30 days if you change your mind. Return postage costs are covered by you and MUST include tracking. A refund minus postage costs will be issued via Paypal upon receiving your return.
Returns are not accepted on products that have cosmetic imperfections, as stated above, that are characteristics of concrete.